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Quality Assurance


Towards Value Creation

 The Taiheiyo Cement Group is committed to providing high-quality products and services by establishing reliable technology and quality assurance systems, and ensuring that each employee engages in activities aligned with our Quality Policy to maintain our reputation as a trusted and reputable company.

Quality Policy

All of our employees adopt a global perspective, striving to boost customer satisfaction and contribute to society by providing environmentally-friendly products and quality that matches our customers’ needs.

In order to achieve the aims of our policy

  1. We develop specific product quality targets based on our Quality Policy, and disseminate them within the company.
  2. We focus our efforts and work positively to achieve the quality targets.
  3. We carefully review the levels of customer satisfaction and quality targets that have been achieved.
  4. We implement a quality management system and continually improve our products.

Operational Structure

 We focus on stabilizing and improving product quality while capitalizing on the production and quality control technologies we have developed over the years. We are further enhancing product quality control by deploying advanced technologies to ensure improved stability such as an online analysis system for raw materials, clinker and cement, the measurement of clinker minerals by X-ray diffraction and our proprietary Taiheiyo Cement Quality Predictive System (TQPS). Whilst maintaining quality we also make effective use of waste and by-products and in doing so manufacture cement that pays due attention to the conservation of the global environment.
 All of our Portland cement plants in Japan, including those of group companies, have obtained ISO 9001 certification, the international standard for quality management systems.
 Furthermore, all of our overseas cement plants in countries that adopt ISO have obtained ISO 9001 certification. We are working to improve our operations while ensuring quality assurance by establishing and operating a quality management system (QMS).

Quality Management System
Quality Management System

Roadmap for Realizing the Long-term Vision

 We have established a Quality Assurance & Product Liability Committee, chaired by the Vice President, and are working on the following through its activities:

  • Maintain and continue our quality assurance system by ensuring the proper operation of QMS (ISO9001).
  • Ensure the delivery of high-quality products and build user trust by reducing quality issues and responding quickly when they arise.
  • Become a corporate group that is trusted and reputable by improving the quality assurance systems of our group companies and preventing quality data fraud.
Roadmap for Realizing the Long-term Vision
Materiality KPIs, Targets and Results
KPI / Goals FY2022 FY2023 FY2024
Zero serious quality complaints 0 0 0
Training for Responding to Quality Abnormalities

 As part of our Quality Month activities (held every November) at our cement plants, we conduct response training based on potential quality abnormalities. Even if quality abnormalities were to occur, we are able to take action quickly to minimize the impact.

Training for Responding to Quality Abnormalities
Quality Data Fraud Prevention

 To eliminate the mindset of prioritizing deliveries at the expense of quality standards, especially in light of recent corporate data fraud incidents, we have established a process for determining contract quality standards with new customers through internal discussions between the sales and production departments. We have also established a system for regular self-inspections by cross-checking data to ensure that data tampering or other fraud does not occur before quality test data is submitted to users as test reports.
 We are working to cultivate a company culture that prevents and does not overlook misconduct by raising awareness through study sessions focused on case studies from other companies.

Self-Inspections to Prevent Fraud
Self-Inspections to Prevent Fraud

Safe Cement and Cement Products

 Today every product is expected to be safe; as a construction material that is indispensable for developing social infrastructure, cement is no exception. The cement industry has long made use of industrial waste and by-products such as blast furnace slag, coal ash, and by-product gypsum as substitutes for natural mineral resources. Furthermore, we use technologies we developed to recycle household waste, such as the AK system to recycle municipal waste and our incineration residue recycling system. We also recycle construction-related soil and waste materials into raw material and fuel for cement production.
 When our cement plants accept waste, we prevent its dispersal and minimize the release of odor by transporting the waste in a tightly sealed panel truck and storing it in a fully enclosed facility to protect the environment of the surrounding area as well as that inside the plant. We have already established fixed standards for the management of heavy metals contained in natural resources, and are constantly enhancing the control of minor components as the volume of waste we receive increases. When we receive new types of waste or waste from new sources, we strictly apply rules under which we conduct three kinds of inspection related to the source of the waste, its chemical composition, and the results of trial use, to identify any potentially negative impact on product quality or the surrounding environment. We will then make a final decision on whether to receive the waste. These measures help us ensure product safety.

Ensuring Product Safety Following a Nuclear Accident

 As a consequence of the nuclear accident at the Fukushima Daiichi Nuclear Power Station of Tokyo Electric Power Company Holdings, Inc. in 2011, we discovered that some industrial waste used for making cement contained specified radioactive material. We have established a system to ensure that the radioactive concentration in cement shipped from our plants is below the safety limit* set by the Japanese government by strictly controlling the radioactive concentrations in raw materials and fuels for cement. In the interest of full disclosure we post the measurement results on our website every month.

* The Japanese government set a limit of 100 Bq/kg as the safety standard for radioactive concentrations in cement, effective from May 2011.



Provision of Information Using SDS and Labeling

 To ensure the safety of cement users we prepare Safety Data Sheets which contain hazard identification details and make these sheets available on our website. GHS labels are also attached to bags and flexible containers.


Minor Components of Ordinary Portland Cement

(Unit: mg/kg)

FY1987 FY2019 FY2020 FY2021 FY2022 FY2023
Fluorine Average 435 409 395 461 402
Max. 578 512 449 557 470
Min. 337 326 311 396 361
Total chromium Average 84 79 75 79 72
Max. 95 85 88 92 87
Min. 75 73 65 63 60
Water-soluble hexavalent chromium Average 17.4 7.9 8.0 7.1 6.4 6.9
Max. 32.3 9.8 11.1 8.9 7.2 9.3
Min. 5.3 6.6 5.5 5.9 5.6 5.6
Zinc Average 556 554 609 560 551 630
Max. 1,059 677 734 742 702 759
Min. 137 493 464 434 422 508
Lead Average 221 63 66 61 54 64
Max. 668 77 88 82 72 97
Min. 18 43 39 43 37 45
Copper Average 122 263 267 253 253 257
Max. 233 359 442 404 365 420
Min. 17 181 168 159 138 168
Arsenic Average 17 13 15 14 15 16
Max. 39 28 47 39 54 53
Min. 2 7 6 6 ND 6
Selenium Average 0.8 0.8 0.7 0.7 0.7
Max. 0.9 0.9 0.8 0.9 0.8
Min. 0.6 0.5> 0.5> 0.5 0.5>
Cadmium Average 1.5 2.0 1.7 1.5 2.0 2.0
Max. 2.6 3.0 2.0 2.0 3.0 3.0
Min. 0.6 1.0> 1.0> 1.0 1.0 1.0
Mercury Average 0.007 0.010 0.008 0.010 0.009
Max. 0.011 0.020 0.012 0.020 0.015
Min. 0.005> 0.005> 0.005> 0.005> 0.005>
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